You’re on the front lines of protecting your facility’s significant investment in technology that supports those on the front lines of care. The tools you use to maintain and manage these connected care technologies should be every bit as advanced.
SmartCare Remote Management frees you and your team from manually tracking down and addressing each asset one at a time. No more going from bed-to-bed or device-to-device for firmware updates. Take control of the health and well-being of your connected fleet by proactively managing it from a single, remote location.
Efficient, secure, scalable — you’re in control with all the relevant status details delivered directly to you. Best of all, you get peace of mind knowing your connected fleet is up to date, working properly and ready to support your care teams.
Take control with SmartCare™ Remote Management and discover:
- A simple way to access and use tools that put you in control of device management.
- A secure, cloud-based system that’s scalable to your needs.
- How to gain valuable time back for biomedical engineering and IT teams by reducing the need to physically touch each device to deploy updates.
- How to consistently manage devices in a timely manner with immediate remote access.
- Easy access to up-to-date details on deployed assets for information on firmware, configurations, etc.
- New ways to address evolving clinical needs more quickly.
- The benefits of proactive maintenance schedules and planning so you can ensure devices are maintained appropriately.
- How simple it can be to locate products throughout facilities.
Connected and Compliant
Security is essential. That’s why multiple checkpoints ensure your data is safe and protected at all times with our secure, cloud-based system that never interacts with patient health information or personally identifiable information.
Protect Your Investment
Time is money — whether it’s ensuring your devices are fixed correctly the first time or improving preventive maintenance planning. SmartCare™ Remote Management can help you remotely maintain control of your assets, while freeing up time to focus on more pressing repairs or urgent matters.
Service That Scales
Whether you’re managing connected devices in one facility, or fifty, we can help. Gain new control and access to your equipment, including near real-time details on deployed assets — like firmware — and other important configurations.
Discover the Power of Remote Control
Take control of the health and well-being of your connected solutions by proactively managing them from a single, remote location with SmartCare™ Remote Management.
Service That Scales
Connected & Compliant
Caring for Connected Assets
Reports At Your Fingertips
Remaining One Step Ahead
Education & Documentation
Get in the know to get the most value out of your solution.
Frequently Asked QuestionsExpand All
Does SmartCare Remote Management work for all of my Hillrom devices?keyboard_arrow_down
SmartCare Remote Management is currently available for the Welch Allyn Connex Spot Monitor, Welch Allyn Connex Vitals Sign Monitor, Welch Allyn Connex Integrated Wall System, Welch Allyn RetinaVue 700 Imager, Centrella Smart+ Bed*** and Progressa Smart+ Bed.***
Is SmartCare Remote Management real-time?keyboard_arrow_down
No. Devices report service only data back to the cloud at a frequency set by the customer. The default frequency is set to every 24hrs however, it can be adjusted as needed.
Does SmartCare Remote Management help me locate my device?keyboard_arrow_down
Yes. There is a location tracking feature in SmartCare Remote Management that will provide an approximate location of your connected device.
Can I perform preventative maintenance and calibration with SmartCare Remote Management?keyboard_arrow_down
No. You can view and update preventative maintenance dates within SmartCare Remote Management. In order to perform recommended preventative maintenance and calibration on select Hillrom devices, you will need to use the Welch Allyn Service Tool.
How will I know if the device firmware has been updated?keyboard_arrow_down
SmartCare Remote Management has a reporting feature that outlines the firmware status of each device so that you can confirm that the update has been completed and also follow up on the devices that have not been updated.
Can I push firmware updates to my Connex Spot Monitor?keyboard_arrow_down
Yes. With SmartCare Remote Management you can deliver firmware updates to the Welch Allyn Connex Spot Monitor and the Welch Allyn RetinaVue 700 Imager. The Welch Allyn Connex Vital Signs Monitor and the Welch Allyn Connex Integrated Wall System cannot accept remote firmware updates.
Does SmartCare Remote Management work with any RetinaVue camera and workflow?keyboard_arrow_down
No. SmartCare Remote Management can only be utilized with wireless RetinaVue 700 Imagers.
Does the RetinaVue 700 Imager need to be turned on when the update is pushed from SmartCare Remote Management?keyboard_arrow_down
No. When the RetinaVue 700 Imager is turned on, it will check to see whether any updates are available for upload.
Will a firmware update sent to my RetinaVue 700 Imager interrupt my exam workflow?keyboard_arrow_down
No. The ‘firmware update’ confirmation message will not appear during the exam workflow.
We are a large primary care organization with a mobile health services arm. Our devices are deployed in several clinics throughout the region and in the field with our mobile clinicians. Will this solution help eliminate the need to deploy an IT resource to update our devices in the field or have them brought into our headquarters for firmware updates?keyboard_arrow_down
Yes. SmartCare Remote Management is designed to help you take control of device management while eliminating the need to touch each device when critical firmware updates are released.
Evidence & Outcomes
It’s Time to Contain the Chaos
Your world is getting a little more complicated each day — but we’re here to help.
20 – 30 MINS SAVED
Per device on location tracking**
10 MINS SAVED
Per device on log file retrieval**
60 MINS SAVED
Per device with advanced troubleshooting**
30 MINS SAVED
Per device on firmware upgrades**
10 MINS SAVED
Per device deploying configuration files**