FLC-PSS-SMARTCARE-REMOTE-MANAGEMENT
SmartCare Remote Management
Discover the SmartCare Remote Medical Equipment Management Software from Hillrom that uses real-time clinical asset management of connected health devices.
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SmartCare Remote Management

Take Control of Your Connected Devices with our Remote Management Software.


SmartCare Remote Management enables clinicians to remain at the bedside and focus on patient care, leaving equipment servicing to be proactively monitored and maintained to reduce downtime. This results in increasing patient flow and reducing disruption to clinical care, providing visibility to assets and increasing revenue.

 

Overview

 Are You Facing...

Time Wasted Icon

Wasted Valuable Time

Updates and preventive maintenance require tracking devices down, sometimes going room-by-room.

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Heightened Cybersecurity

New threats and vulnerabilities are constantly emerging.

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Overwhelming Device Data

Asset management requires more detail than ever before and if it’s not customizable, it can be a real challenge to identify each asset correctly the first time.

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Unreliable Technology

According to ECRI, device downtime and software management gaps can put patient care and patient data at risk.1

Get Relief with SmartCare Remote Management

SmartCare Remote Management frees you and your team from manually tracking down and addressing each asset one at a time. Imagine not having to go device-to-device for software and firmware updates.

Efficient, secure, scalable —you’re in control with all the relevant status details delivered directly to you. Best of all, you get peace of mind knowing your connected fleet is up to date, working properly and ready to support your care teams.

Take control of the health and well-being of your connected solutions by proactively managing them from a single, remote location.

Experience our secure, cloud-based system that can scale to fit your facility’s requirements

  • System-wide remote deployments, including firmware & software updates and patches
  • Remote triage & diagnosis with improved first-time fix rates
  • Patient presence and bed location tracking
  • Custom label and easily view essential device data
  • Utilize Single Sign-On (SSO) capability
  • Reduce manual transcription
  • Plan preventive maintenance

Simple and Scalable

Proactively manage connected devices across your enterprise from a single, remote location.

Reduce Clinical Disruptions

Ensure devices are fixed correctly the first time.

Increase Efficiency

Remotely maintain control of your assets, while freeing up time to focus on more urgent matters.

Connected and Compliant

Secure, cloud-based system never interacts with patient health information.

 

Education & Documentation

Get in the know to get the most value out of your solution.

Product Documentation

Frequently Asked Questions

 

Evidence & Outcomes

An icon represents the time saved with the device location tracking functionality from SmartCare™ Remote Management.

20 – 30 MINS SAVED

Per device on location tracking**

An icon represents the time saved on log file retrieval with SmartCare™ Remote Management.

10 MINS SAVED

Per device on log file retrieval**

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60 MINS SAVED

Per device with advanced troubleshooting**

An icon represents the time saved on firmware upgrades with SmartCare™ Remote Management.

30 MINS SAVED

Per device on firmware upgrades**

An icon represents the time saved deploying configuration files with SmartCare™ Remote Management.

10 MINS SAVED

Per device deploying configuration files**

The Lawrence Memorial Hospital (LMH), an early adopter site for SmartCare Remote Management, implemented 132 Centrella Smart+ beds connected to SmartCare Remote Management for a period of one year, which resulted in:

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reduction in clinician-generated tickets2

  

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of work orders being proactively generated by SmartCare Remote Management3

  

 

Once implemented, SmartCare Remote Management proactively identified issues at LMH and Baxter service technicians were able to repair beds before ever being contacted that there was a problem.

Mark Porter, Biomedical Engineering Manager at LMH, stated

“I didn’t realize that you had repaired those beds.”
 

Discover how SmartCare Remote Management can help you save time and take control of asset management. 

Experience Peace of Mind with Proactive Services

Let Baxter help minimize interruptions to patient care and unexpected costs caused by equipment that is out for repair or maintenance. Learn more about our service offerings today.

  

Are You Ready to Take Control?

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Contact us today to get started or schedule a demonstration.

References
* Features may vary per device. Contact your Hillrom representative to learn more.
** Estimated time savings. Actual time may vary based on the facility size and number of devices.
  1. ECRI Institute. (2016, November 1). Top 10 Health Technology Hazards for 2017. Plymouth Meeting, PA, United States. Retrieved from ECRI Institute: https://www.ecri.org/Resources/Whitepapers_and_reports/Haz17.pdf
  2. Baxter internal data on file. A total of 77 tickets were opened in a 12-month time period from July 2021 to June 2022; following implementation of SmartCare Remote Management, only 17 tickets were opened in the 12-month time period from July 2022 to June 2023.
  3. Baxter internal data on file. Following SmartCare Remote Management implementation, out of 175 work orders, 86 work orders were proactively generated with SmartCare Remote Management, while the remaining 89 work orders were opened by Baxter service technicians.