SmartCare Remote Management
Explore the SmartCare Remote Medical Equipment Management Software from Hillrom. This software provides timely management of connected healthcare devices.
Schedule A Virtual Demonstration Here

SmartCare Remote Management

Take Control of Your Connected Devices with our Remote Medical Equipment Management Software.

SmartCare Remote Management allows for consistent and timely management of connected devices across your network, so you can ensure your fleet is functioning at its finest. Take control of the health and well-being of your connected equipment from a single, remote location with our medical equipment management software.



It’s Time to Contain the Chaos

Time Wasted Icon

Valuable Time Is Wasted

Updates and preventive maintenance require tracking devices down.

Security Alert Icon

Cybersecurity Is Heightened

New threats and vulnerabilities are constantly emerging.

Data Alert Icon

Device Data Is Essential

Asset management requires more detail than ever before.

Centrella Smart Bed Alert Icon

Your Patient’s Health Relies on the Health of Your Tech

According to ECRI, device downtime and software management gaps can put patient care and patient data at risk.1

Get Relief with SmartCare Remote Management

SmartCare Remote Management frees you and your team from manually tracking down and addressing each asset one at a time. Imagine not having to go device-to-device for firmware updates.

Efficient, secure, scalable —you’re in control with all the relevant status details delivered directly to you. Best of all, you get peace of mind knowing your connected fleet is up to date, working properly and ready to support your care teams.

Take control of the health and well-being of your connected solutions by proactively managing them from a single, remote location.

Experience our secure, cloud-based system that can scale to fit your facility’s requirements

  • Deliver firmware updates
  • Remotely deploy configuration files
  • Troubleshoot with ease
  • Track device locations
  • View usage metrics on device components
  • Plan preventive maintenance
  • Enhance platform security and streamline user-experience with Single Sign-On (SSO) capability
  • Reduce manual transcription with a CMMS report import

Simple and Scalable

Proactively manage connected devices across your enterprise from a single, remote location.

Reduce Clinical Disruptions

Ensure devices are fixed correctly the first time.

Increase Efficiency

Remotely maintain control of your assets, while freeing up time to focus on more urgent matters.

Connected and Compliant

Secure, cloud-based system never interacts with patient health information.


Education & Documentation

Get in the know to get the most value out of your solution.

Product Documentation

Frequently Asked Questions


Evidence & Outcomes

It’s Time to Contain the Chaos

Your world is getting a little more complicated each day — but we’re here to help.

An icon represents the time saved with the device location tracking functionality from SmartCare™ Remote Management.

20 – 30 MINS SAVED

Per device on location tracking**

An icon represents the time saved on log file retrieval with SmartCare™ Remote Management.


Per device on log file retrieval**

Icon representing a bed or device alert


Per device with advanced troubleshooting**

An icon represents the time saved on firmware upgrades with SmartCare™ Remote Management.


Per device on firmware upgrades**

An icon represents the time saved deploying configuration files with SmartCare™ Remote Management.


Per device deploying configuration files**

Discover how SmartCare Remote Management can help you save time and take control of asset management. 

Experience Peace of Mind with Proactive Services

Let Hillrom help minimize interruptions to patient care and unexpected costs caused by equipment that is out for repair or maintenance. Learn more about our service offerings today.


Are You Ready to Take Control?


Contact us today to get started or schedule a demonstration.

* Features may vary per device. Contact your Hillrom representative to learn more.
** Estimated time savings. Actual time may vary based on the facility size and number of devices.
  1. ECRI Institute. (2016, November 1). Top 10 Health Technology Hazards for 2017. Plymouth Meeting, PA, United States. Retrieved from ECRI Institute: https://www.ecri.org/Resources/Whitepapers_and_reports/Haz17.pdf