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Supplier Information & Responsibilities

Learn about our supply management policies, procedures and requirements.

Every day, we’re enhancing outcomes for patients and caregivers.

If you want to help, you’ve come to the right place.

At Hillrom, we rely on suppliers like you to provide the goods and services we need to deliver quality products and solutions to our customers around the world. We are committed to maintaining a diverse supplier base, and we welcome all potential suppliers who can provide innovative, value-added products and services with a focus on quality and competitive value.

If that sounds like you, please send us an email at supplierquestions@hillrom.com. We look forward to discussing how, together, we can support the heart of healthcare all around the world.

David Di Pietro
Vice President, Global Sourcing & Supplier Management (GSSM)

Payment Terms

Our global payment terms are 3%30 Net 90 days unless prohibited by local law. Please check your Purchase Order for more details on payment.

Terms & Conditions

Services

The terms available below shall apply whenever Hillrom engages a supplier to provide services. Any supplier providing services to Hillrom is required to comply with these terms. If you do not have a password, please contact your Hillrom sourcing representative or reach out to the contact on your purchase order.

View Services Terms

Materials/Products

The terms available below shall apply to all Hillrom’s product purchases. Any supplier that sells products to Hillrom is required to comply with these terms. If you do not have a password, please contact your Hillrom sourcing representative or reach out to the contact on your purchase order.

View Materials/Product Terms

Invoice Requirements

We value our partnership, and we want to pay you on time. To make this possible, your invoices and credit notes must meet all relevant country or market, legal, tax and Hillrom requirements. 

General Requirements
  • Our PO number must be written in full on the invoice (e.g., XXXXXXX-O3-00403) 
  • The invoice should be in PDF form, attached to an email
  • We highly recommend that you reference only one PO per invoice
  • If you choose to send your invoice electronically, a paper invoice is not necessary (if country legal requirements allow for only e-invoicing) 
  • Freight suppliers, please combine your invoice and related customs documents into one PDF file
  • If your purchase order was submitted to you via the Ariba Network, you are required to submit your invoice to Hillrom through the Ariba Network as opposed to e-mail.
Country and Market Requirements

To view country and market requirements, download them here.

Download Now

We will return any invoices and credit notes that don’t meet all legal, tax and Hillrom requirements (including Hillrom entity name, address, purchase order number and tax ID in full, as prescribed in the checklist). 

You will be asked to resubmit your invoice or credit note once it complies with these requirements. 

Hillrom reserves the right to have payment terms begin only when we have received a compliant invoice or credit note.

Evaluated Receipt Settlement (ERS)

Hillrom's Welch Allyn entity has implemented ERS - Evaluated Receipt Settlement. For additional information, download below.

Download Here

Hillrom Global Third-Party Code of Conduct

At Hillrom, compliance is more than following the rules; it is the foundation of every facet of our business activities. That’s why we require our business partners to commit to the highest standards of ethics, integrity and compliance. Our global third-party code of conduct outlines exactly what that means.

Read Global Third-Party Code of Conduct

EEO & AAP Policy Statement

Hill-Rom Holdings, Inc., is a federal contractor subject to Executive Order 11246, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended, Section 503 of the Rehabilitation Act of 1973, as amended, and each of their implementing regulations. As part of complying with these laws and regulations, we are required to notify our vendors and suppliers of our equal employment and affirmative action policy, and to request your appropriate action in these efforts.

Learn More

Trade Compliance

We place a high priority on compliance with laws regulating exports, imports and supply chain security. We are responsible for appropriate screening, as well as contractual and security requirements that agents, distributors, suppliers and other parties doing business with us must meet. In addition to meeting Hillrom’s requirements, we also expect the agents, distributors, suppliers and other parties doing business with or representing Hillrom to comply with the letter and spirit of all applicable laws regulating exports, imports and supply chain security.

Inbound Shipping Requirements

The following instructions apply to ALL materials shipped to various Hillrom Entities and Locations.

Welch Allyn - Mortara Routing Guide

Allen Medical Inbound Routing Guide

Supplier Notifications of Change (SNC)

We expect all our suppliers to notify us before making any changes that may affect form, fit, function, reliability, serviceability, performance, regulatory compliance, safety or interchangeability to defined requirements, product quality or a regulatory filing. These include, but are not limited to, changes in components or their source, changes in manufacturing processes, equipment, or location, or changes instituted by sub-suppliers. 

At a minimum, we expect our suppliers to:

  • Ensure personnel executing the change are qualified
  • Evaluate all changes for product or process risk, including efficacy and safety 
  • Ensure change control activities are well planned and documented to ensure products fully comply with requirements
  • Properly document and communicate changes to Hillrom, in writing, at least ninety (90) days prior to execution
    • At a minimum, the change notice must include product part number, proposed implementation date, reason for the change, specific details of the change and evidence that part quality will not be adversely impacted
  • Please submit any changes to us in advance at snc@hillrom.com. The submission must include the necessary change documentation demonstrating the acceptability and compliance of the change.

We believe that supplier diversity strengthens our supply chain management and enhances economic growth for all communities. Our Supplier Diversity & Sustainability Program reflects our organization’s culture, and those of the communities in which we live and work.

Who Qualifies as a Diverse Supplier?

At Hillrom, we believe that strengthening the minority business community contributes to the overall economic growth and expansion of our communities. Therefore, it is our policy to provide minority- and women-owned businesses an equal opportunity to compete with all other suppliers in the marketplace.

At Hillrom, we are in constant pursuit of qualified Small Business Enterprise (SBE), Veteran (VET), Small Disadvantaged and Small Service Disabled Veteran, Minority-Owned Enterprise (MBE), Lesbian, Gay, Bisexual, Transgender, Questioning (LGBTQ+), Women-Owned Enterprise (WBE), and Historically Underutilized Business Zones (HUBZone) suppliers that provide quality products and services at competitive prices. 

Supplier Review Process

The Hillrom supplier database is used as a reference system by our Global Sourcing & Supplier Management team to identify potential diverse suppliers.   

Our Supplier Development team reviews all suppliers in the areas of supplier diversity validation, including:

  • Diversity spend
  • Financial status indicators
  • Operational product performance and service capabilities
  • Verifying diversity and/or small business status (if applicable)

To apply to be a registered Diverse Supplier in the Hillrom supplier database, please email us at Supplierdiversity@hillrom.com.

We are committed to leading the way in Environment, Health, Safety and Sustainability (EHS). Hillrom is committed to the protection and wellbeing of its employees, the environment and the communities in which we operate.

We’re proud to collaborate with our suppliers, contractors and business partners to achieve mutually beneficial EHS performance.

EHS Compliance

At Hillrom, we expect all our suppliers to comply with local governmental regulations pertaining to occupational health and safety and environmental protection. Suppliers must be able to show that they are compliant with EHS laws and regulations and have an environment, health and safety management system to ensure continuous improvement.  

We expect all our suppliers to maintain an Occupational Safety and Health Administration Recordable Rate of less than 1.0, based on the United States guidance on record keeping. In addition, suppliers must disclose any notice of noncompliance, notice of violation or any other violation of environmental laws to Hillrom. 

All components supplied to Hillrom must meet the REACH and RoHS regulations. If they do not, the supplier must disclose this information to the Hillrom sourcing team. Compliance status documentation for each component must be available for review at any time for all supplied products.   

Sustainability

We expect all our suppliers to implement a management system to reduce their environmental impact. This includes plans to reduce the company’s use of natural resources. Preferred status may be given to suppliers who can show year-over-year performance improvements in the areas of electrical usage, water usage, waste reduction, etc.