Explore our service plans for patient monitors and diagnostic cardiology solutions.
Protect your patients with proactive service solutions
For fewer interruptions, better patient care and peace of mind
*Not all products can be repaired on site. In the event a repair cannot be completed on-site, a loaner or exchange device will be available.
|Terms||2 years||3 years||3 years|
|Factory repair service||✓||✓||✓|
|Remote technical support||✓||✓||✓|
|Factory repair turnaround||10-15 days||5-7 days||5-7 days|
|OEM replacement parts||✓||✓|
|Priority phone support||✓||✓|
|✓ (Factory)||✓ (On site)|
|On-site repair service3||✓|
|Online technical training4||50% discount||50% discount|
|Factory Repair Service
||✓||Biomed enabled to perform|
|Remote Technical Support
|Factory Repair Turnaround
||10-15 days||Biomed enabled to perform
|OEM Replacement Parts and Service Kits
|Preventive Maintenance (annual calibration)
||Biomed enabled to perform
|Loaner Coverage (repair only)
|Free Shipping (expedited)
|Priority Phone Support
|Online Technical Training
**Not available for all products.
Device downtime isn’t simply an inconvenience, it can stand in the way of critical patient care. Take control of the health and well-being of your connected devices with powerful insights from SmartCare™ Remote Management.
The simple-to-use, secure, cloud-based solution helps you remotely manage connected devices across your network, so you can ensure your fleet is functioning at its finest. Deploy configuration files, retrieve log files, track device locations, plan maintenance and more to reduce downtime and care disruptions.
We have training packages to serve your continuous clinical education
needs—whether they relate to staff turnover, yearly Joint Commission
education requirements, annual competencies, clinical skills day or new
So are we. Have one of our service representatives contact you. Or give us a call at 800.445.3730.