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A Hillrom service technician works on a Connex® Vital Signs Monitor in a hospital room. A Centrella® Smart+ Bed is also visible.

SmartCare™ Services

Patient Monitors & Diagnostic Cardiology

Explore our service plans for patient monitors and diagnostic cardiology solutions.

Protect your patients with proactive service solutions

For fewer interruptions, better patient care and peace of mind

Explore our service offerings

SmartCare Biomed

  • Designed for facilities with in-house biomedical engineering or technical staff

SmartCare Protection

  • Includes preventive maintenance and repairs done at the Hillrom factory

SmartCare Protection+

  • Includes preventive maintenance and repairs done at the Hillrom factory or on site*

*Not all products can be repaired on site. In the event a repair cannot be completed on-site, a loaner or exchange device will be available.

A clinician prepares to take a patient’s temperature using a Spot 4400 Vital Signs Device

  

  Standard Warranty Protection Protection+1
Terms 2 years 3 years 3 years
Factory repair service
Software updates
Remote technical support
Factory repair turnaround 10-15 days 5-7 days 5-7 days
Accessory protection2 Limited
OEM replacement parts  
Loaner coverage
(repair only)
 
Free shipping
(expedited)
 
Priority phone support  
Accidental damage  
Preventive maintenance
(annual calibration)
  ✓ (Factory) ✓ (On site)
On-site repair service3    
Online technical training4   50% discount 50% discount
  1. Not all products are eligible for SmartCare Protection+.
  2. Major accessories are eligible for replacement if damaged or broken—one of each covered accessory per year, per device.
  3. A loaner or exchange device is available if your device cannot be repaired on site.
  4. Online Technical Training discount only applies to device(s) covered under SmartCare Protection or Protection+ program. The number of training sessions cannot exceed the total number of devices covered.
  Standard Warranty Biomed**
Factory Repair Service
Biomed enabled to perform  
Software Updates
Remote Technical Support
Factory Repair Turnaround
10-15 days  Biomed enabled to perform
Accessory Protection
Limited 
OEM Replacement Parts and Service Kits
 
Preventive Maintenance (annual calibration)
  Biomed enabled to perform
Loaner Coverage (repair only)
 
Free Shipping (expedited)
 
Priority Phone Support
 
Accidental Damage
 
Online Technical Training
 

**Not available for all products.