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A Hillrom service technician works on a Connex® Vital Signs Monitor in a hospital room. A Centrella® Smart+ Bed is also visible.

SmartCare™ Services

Patient Monitors & Diagnostic Cardiology

Explore our service plans for patient monitors and diagnostic cardiology solutions.

Protect your patients with proactive service solutions

For fewer interruptions, better patient care and peace of mind

Explore our service offerings

SmartCare™ Protection

  • Includes preventive maintenance and repairs done at the Hillrom factory

SmartCare™ Protection+

  • Includes preventive maintenance and repairs done at the Hillrom factory or on site*

*Not all products can be repaired on site. In the event a repair cannot be completed on-site, a loaner or exchange device will be available.

A clinician prepares to take a patient’s temperature using a Spot 4400 Vital Signs Device
  Standard Warranty Protection Protection+1

Terms

2 years

3 years

3 years

Factory repair service

✓   

Software updates

Remote technical support

✓   

Factory repair turnaround

10-15 days

5-7 days

5-7 days

Accessory protection2

Limited

✓   

OEM replacement parts

 

✓   

Loaner coverage (repair only)

 

Free shipping (expedited)

 

Priority phone support

 

Accidental damage

 

Preventive maintenance (annual calibration)

 

✓  (Factory)

✓  (On site)

On-site repair service3

 

 

Online technical training4

 

50% discount

50% discount

  1. Not all products are eligible for SmartCare Protection+.
  2. Major accessories are eligible for replacement if damaged or broken—one of each covered accessory per year, per device.
  3. A loaner or exchange device is available if your device cannot be repaired on site.
  4. Online Technical Training discount only applies to device(s) covered under SmartCare Protection or Protection+ program. The number of training sessions cannot exceed the total number of devices covered.