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United States
United States
A Hillrom service technician works on a Connex® Vital Signs Monitor in a hospital room. A Centrella® Smart+ Bed is also visible.

SmartCare™ Services

Patient Monitors & Diagnostic Cardiology

Explore our service plans for patient monitors and diagnostic cardiology solutions.

Protect your patients with proactive service solutions

For fewer interruptions, better patient care and peace of mind

Explore our service offerings

SmartCare™ Protection

  • Includes preventive maintenance and repairs done at the Hillrom factory

SmartCare™ Protection+

  • Includes preventive maintenance and repairs done at the Hillrom factory or on site*

*Not all products can be repaired on site. In the event a repair cannot be completed on-site, a loaner or exchange device will be available.

A clinician prepares to take a patient’s temperature using a Spot 4400 Vital Signs Device
  Standard Warranty Protection Protection+1


2 years

3 years

3 years

Factory repair service


Software updates

Remote technical support


Factory repair turnaround

10-15 days

5-7 days

5-7 days

Accessory protection2



OEM replacement parts



Loaner coverage (repair only)


Free shipping (expedited)


Priority phone support


Accidental damage


Preventive maintenance (annual calibration)


✓  (Factory)

✓  (On site)

On-site repair service3



Online technical training4


50% discount

50% discount

  1. Not all products are eligible for SmartCare Protection+.
  2. Major accessories are eligible for replacement if damaged or broken—one of each covered accessory per year, per device.
  3. A loaner or exchange device is available if your device cannot be repaired on site.
  4. Online Technical Training discount only applies to device(s) covered under SmartCare Protection or Protection+ program. The number of training sessions cannot exceed the total number of devices covered.