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A Hillrom service technician holds a tablet while inspecting a Centrella® Smart+ Bed

SmartCare™ Services

Beds, Stretchers & Lifts

Explore our service plans for beds, stretchers and lifts.

Protect your patients with proactive service solutions

For fewer interruptions, better patient care and peace of mind

Explore our service offerings

SmartCare™ Complete/Protection+*

  • Includes on-site repairs with replacement parts and labor, plus preventive maintenance

SmartCare™ Protection+ Surface*

  • Includes on-site repairs with replacement parts and labor, preventive maintenance and a surface replacement

SmartCare™ Response/Protection*

  • Includes on-site repairs with replacement parts and labor

SmartCare™ Prevention/Prevention PS*

  • Includes preventive maintenance or periodic inspections for lifts

* Available at time of capital purchase up to 90 days after product ship date

A Hillrom service representative inspects a Hillrom smart bed



Prevention/
Prevention PS*   
Response/
Protection*   
Complete/
Protection+*   
Protection+
Surface*
 
Hillrom certified technicians
24/7 remote technical support
Online documentation
10% off parts and fee-for-service
Scheduled preventative maintenance**  
OEM replacement parts  
On-site repairs  
One surface replacement      
Surface top and bottom cover replacements when needed        

 

*Available at time of capital purchase up to 90 days after product ship date
** Periodic inspection completed for lifts

Why choose preventive maintenance?

With additional product features and technologies comes a greater need for thorough preventive maintenance. Explore some of the checks Hillrom technicians complete during preventive maintenance on a Centrella® Smart+ Bed. 

MATTRESS

SIDERAILS

SCALE SYSTEM

FUNCTIONAL CONTROLS

BRAKE & STEER SYSTEM

SAFETY FEATURES

References

1.  Hillrom customer results. Data on file.