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Voalte Nurse Call
Discover Voalte® Nurse Call from Hillrom. This wireless nurse call system for hospitals sends patient notifications to your team, which promotes proactive care & patient safety.
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Voalte® Nurse Call

Nurse call systems provide a vital lifeline between patients and caregivers.

 

For busy caregivers, responding to a barrage of incoming needs can be a challenge, and addressing them proactively can feel impossible. Focus on what matters most – your patients’ safety and satisfaction with Voalte® Nurse Call.

 

 Part of Hillrom’s  Voalte® Platform.

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Connection is Vital.

See how Voalte Nurse Call connects caregivers to patients, empowering them to keep patients safe and satisfied while improving the patient experience with better response times.

Enhance

29% increase in HCAHPS scores for staff responsiveness1

A 300+ bed facility with Voalte® Nurse Call and Staff Locating

Reduce Falls

67% reduction in falls using Voalte® Status Board 2

A 200+ bed facility with Voalte®  Nurse Call and Status Board

Save steps

19% decrease in average caregiver distance traveled3

A 500+ bed facility with Voalte® Nurse Call, Voalte Mobile, and Staff Locating

At the bedside

60% increase in time with patients4

250+ bed facility with Voalte Nurse® Call and Staff Locating


 

Overview

In the hospital, communication between patients and caregivers is not just important—it’s vital. Voalte Nurse Call acts as a lifeline, providing a secure, reliable platform that scales across your health system.

The Nurse Call system sends detailed patient notifications directly to your team, so they can provide quality care, faster. Automating your care environment—together with corresponding awareness of your patients’ needs—promotes a quiet environment, and can help your team deliver proactive care to keep patients safe.

System administrators benefit from centralized system management and better serviceability, which help to lower operating costs and maximize your technology investment. Your team will enjoy a consistent interface, even when they float between facilities. And we can right-size the system for your needs with standards-based integrations, flexible room designs and customizable system configurations.

Nurse adjusting patients oxygen tube in med-surg bed

Keep Patients Safe

  • Automate rounding reminders to proactively address patient needs
  • Activate safety protocol monitoring and alert caregivers to an unsafe state
  • View patient risk status and safety state on a real-time dashboard

Prioritize Patient Satisfaction

  • Send patient calls directly to the appropriate caregivers so they can respond faster
  • Include more detail in patient requests so they get what they need-the first time
  • Automate reminders to meet patients' need before they ask
Nurse with a happy patient as she fulfils his request that she received via Voalte® Nurse Call
Nurse adjusting patients oxygen tube in med-surg bed

Drive Caregiver Safety and Satisfaction

  • Direct communications between staff
  • Automate reminders
  • Presence-based, automatic call completion
  • Ready access to one-touch staff duress alerting

Connect to Existing Systems and Ease Administration

  • Open, scalable platform accommodates your needs today, and in the future
  • Customizable system configuration meets specific facility requirements and clinical workflows
  • Flexible network design options fit into hospital infrastructure and maintain system reliability
  • Integrations to existing systems, such as your EMR, are established using industry-standard protocols with security in mind 
Two nurses, both looking at requests on their iPhone via Voalte Mobile App

“Voalte Nurse Call and the Voalte® communications platform have had a significant impact on the care and safety of our patients. This integration provides the caregiver with an immediate notification of patient calls, the call type and location. This is essential… and directly improves response times to those calls.”

— John Hosler, Senior Clinical Systems Support Analyst, Trinity Health Information Services

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Voalte® Platform Video

Meet the Voalte Platform, one unified care communications platform from Hillrom. Watch now to learn more about the Voalte Platform.

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Hillrom Care Communications Journey

Imagine a world where patients in the hospital are protected by an ecosystem of connected technologies. Watch how Hillrom is making that vision real.

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What could an automated care environment mean for your patients and staff?

LEARN MORE

Nurse using the Voalte® Nurse Call Patient Station in the patient room ""

Enhanced Clinical Applications

Voalte® Nurse Call

Care teams depend on actionable information and efficient collaboration to respond to their patients’ needs.

Voalte® Nurse Call combines advanced features with unique software applications to offer your staff workflow automation, easy collaboration, and access to specific patient needs.

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Proactive

49% reduction in average call volume1

Speed response

2 minutes or less, sustained response time2

Reduce falls

62% average reduction with Voalte® Patient Safety3

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Patient Care Reminders

  • Support clinical protocol adherence for turns, pain checks, and more using on-demand reminders
  • Reduce caregiver mental load with fully automated rounding reminders
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Staff and Patient Requests

  • Save steps and speed response by converting generic calls to specific patient needs right from the staff console
  • Remove steps with one-touch action requests that staff can trigger right from the patient room
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Virtual Rounding

  • Give caregivers real-time information about their entire unit including patient risk status, call activity, staff location and assignments, and bed status with Voalte® Status Board
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Falls Automation

  • Automatically arm the bed exit alert with the Voalte® Patient Safety application
  • Continuously monitors bed state so caregivers are notified when patients are at risk
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Reporting and Analytics

  • Access the data you need to analyze clinical and operational performance
  • Set goals for continuous improvement
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Real-Time Staff Locating

  • Automate common clinical workflows such as call cancellation and reminder completion
  • Facilitate staff collaboration with real-time views of staff location
  • Enhance caregiver safety with one-touch duress calling

"We love using the Voalte Nurse Call status board feature as it provides a snapshot of pertinent information in real-time. We can take a quick look and determine things like if the bed exit alert is set, if a call has been responded to, and if a bed needs repair.”

— Lisa K. Eaves, Director for Medical, Surgical and Pediatrics, Scotland Memorial Hospital

References
  1. Hillrom Customer (GC). Nurse Call Data Report. August 2015. Data on file.
  2. Hillrom Customer (SMH). SMH Patient Call Report. 2018. Data on file.
  3. Hillrom Customer (HC). Customer Interview. August 2017. Email results on file.
Nurse using the Voalte® Nurse Call app in the patient room ""

System Integrations

Voalte® Nurse Call

Your systems should work together to increase clinical and IT value – and that includes your nurse call system.

Voalte® Nurse Call is an enterprise solution that is powered by a secure software platform that is ready to connect to your existing technology while keeping patient information safe. Information flow is bi-directional and uses industry-standard protocols helping you simplify interoperability, automate data sharing, and move from reactive to proactive care.

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Expertise

30+ years of integration experience

Experience

400+ hospitals automating workflows with staff locating1

Staff safety

100,000+ staff with access to one-touch duress calling2

Electronic medical records icon of a computer monitor

Electronic Health Record

  • Ensure systems are providing consistent information to care teams
  • Receive patient risk assignment, patient admit-discharge-transfer updates, and staff assignments from the EHR
  • Send bed data to the EHR to help promote data accuracy and reduce charting time for caregivers
Mobile communications icon of a smartphone device

Mobile Communications

  • Keep a continuous pulse on patient needs, wherever you are, with direct integration to mobile communication apps 
  • Use call notification and escalation procedures to deliver calls to the right caregiver
  • Provide call-back support for caregivers to their patient without needing to go into the room
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Middleware and Alarm Management

  • Centralize management of notifications, alerts, and alarms, including those coming from your nurse call system
  • Interface with middleware and alarm management solutions allows you to standardize alerting workflows and reduce alarm fatigue

“Voalte® Nurse Call and the Voalte communications platform have had a significant impact on the care and safety of our patients. This integration provides the caregiver with an immediate notification of patient calls, the call type and location. This is essential… and directly improves response times to those calls.”

— John Hosler, Senior Clinical Systems Support Analyst, Trinity Health Information Services

References
  1. Hillrom Customer Purchasing Data. 2020. Data on file.
  2. Hillrom Customer Purchasing Data. 2018-2020. Data on file.
A nurse and Hillrom service technician smiles while holding a tablet device

Service and Support

Voalte® Nurse Call

Your technology investments should support your network and workflows, not the other way around.

Let us partner with you to add dependability to your hospital environment through a proven, repeatable deployment process that helps you maximize your investment for the life of your system.  Rely on our service professionals who lean on their personal, clinical, and technical experience to guide you from initial system design through installation to ongoing maintenance and support.

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Experience

20+ years developing, installing, and supporting nurse call

Install base

1,000+ Hillrom nurse call systems deployed

Service

90%+ issues resolved remotely, 150+ technicians for on-site service

Support

200+ Hillrom service professionals ready to support you

Hillrom technicial smiles in a hospital room while fixing a Smart Bed

Hillrom provides all services necessary to develop, implement and support your nurse call strategy.

  • Implementation Engineering
  • Clinical Workflow Design
  • Project Management
  • Systems Integrations
  • On-site and Remote Education
  • Clinical Consulting Services
Hillrom technicial smiles in a hospital room while fixing a Smart Bed

Proactive Service Solutions

  • Protect your nurse call investment with maintenance and support coverage for hardware and software.
  • A software maintenance agreement offers 24/7/365 remote support and free system software upgrades giving you access to the latest enhancements.
  • An extended service agreement includes extended parts warranty coverage, preventative maintenance, and on-site support.
A telephone operator smiles while colleagues work in the background

24x7 Front Line Call Center

Talk to a Call Center agent each time, any time you call.  Our agent will triage your concern and ensure your call is handed off to the Technical Support team to resolve the issue as quickly as possible.

“Hillrom was truly a partner… what we have implemented here, It’s using clinical scenarios and merging them with IT to bring information to the fingertips of the caregivers and to revolutionize the way we deliver care.”

— Fabian Fregoli, MD, CMIO, St. Joseph Mercy Oakland | AHA’s “Most Wired Innovator” 2017

Download more information

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CASE STUDY: Scotland Memorial Hospital
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CASE STUDY: Mercy Health Muskegon
Alerts in Voalte Platform are secondary alarms, and responding to an alert on your phone may not address the primary alarm.
 
References:
  1. Hillrom Customer (OVU). Oncology Falls Study. 2015 -2016. Data on file.
  2. Hillrom Customers. 2014-2017 Data on file.
  3. Hillrom Customer (SJMO). SJMO_ICS Outcomes Review. 2016. Data on file.
  4. Hillrom Customer (GC). Nurse Call Data Report. August 2015. Data on file