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Nurse Call
Learn more about Nurse Call. Explore Hillrom's products and medical technologies across the health care industry.
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hillrom:care-category/care-communications
hillrom:sub-category/nurse-call-systems

Nurse Call

Improve patient experience, keep patients safe and streamline workflow. Hillrom® Nurse Call provides a vital lifeline between patients and caregivers.

 

When you choose Hillrom Nurse Call, you are investing in more than a nurse call system. You are investing in a platform that supports efficient clinical workflows and will grow with you—at your pace of change. Most importantly, Hillrom Nurse Call can help you to improve patient satisfaction and patient safety.

Overview

In the hospital, communication between patients and caregivers is not just important—it’s vital. Hillrom Nurse Call acts as a lifeline, providing a secure, reliable platform that scales across your health system. 

The Nurse Call system sends detailed patient notifications directly to your team, so they can provide quality care, faster. Automating your care environment—together with corresponding awareness of your patients’ needs—promotes a quiet environment, and can help your team deliver proactive care to keep patients safe.

System administrators benefit from centralized system management and better serviceability, which help to lower operating costs and maximize your technology investment. Your team will enjoy a consistent interface, even when they float between facilities. And we can right-size the system for your needs with standards-based integrations, flexible room designs and customizable system configurations.

Reduce Falls

Reduce falls with injury by 67% with unit-level dashboards by 67% 1

 

Improve Care

Spend 30% more time on direct patient care 2

Patient Experience

Improve HCAPHS scores by 30% 3

Fast Response

Maintain response time of 2 minutes or less 4

Nurse holding the hand of a reclining patient

(Hillrom Nurse Call is) an intelligent care system... Using clinical scenarios and merging them with IT to bring information to the fingertips of the caregivers and to revolutionize the way we deliver care.

Fabian Fregoli, MD, CMIO, St. Joseph Mercy Health System, AHA’s “Most Wired Innovator”

Enhanced Clinical Applications

When you choose Hillrom Nurse Call, you are investing in more than a nurse call system.

You are investing in a platform that supports efficient clinical workflows and will grow with you—at your pace of change. Most importantly, Hillrom Nurse Call can help you to improve patient satisfaction and patient safety.

Nurse looking into the camera with a vital signs monitor nearby

Automated Reminders

Reduce caregiver cognitive load with automated reminders. Support protocols for rounding, turns, pain checks and more.

Virtual Rounding

Speed response times and keep patients safe with real-time, unit-level visibility of patient information, active alerts, and staffing assignments.

Enterprise Reporting

Access the data you need to analyze clinical and operational performance and set goals for continuous improvement through a powerful business intelligence tool.

Real-Time Staff Locating

Automate key clinical workflows such as call and reminder completion and staff-to-staff communication through integration of real-time staff locating. Support caregiver safety with duress alerting.

Direct Integrations

Keep a continuous pulse on patient needs, wherever you are, with direct integration with mobile devices and mobile  communication apps. Ease data entry of patient and staff assignment through direct integrations with hospital systems. 

Services & Support

Our dedicated Services team provides in-person and online training, along with onsite and remote installation and maintenance.

Our team will lead you through our proven processes to help maximize your investment for the life of your system. Because we know dependability matters—and we deliver.

Nurse Call Services

  • Clinical Workflow Design
  • Project Management
  • Integration Services
  • Educational Services
  • Consulting Services
  • Application Administration
  • Technical Support

Extended & Software Maintenance Agreements

Protect your investment with additional coverage for Nurse Call system hardware and software.

You will receive an extended warranty on parts, free software upgrades and additional support services.

References:
  1. Hillrom Customer. Oncology Falls Study. OVU. 2015-2016. Data on file.
  2. Hillrom Customer (Central). Nurse Call interview. 2016. Data on file.
  3. SMH HCAHPS Reports. 2016-2018. Customer data on file with Hillrom.
  4. Hillrom Customer Interview (GC) 2016. Data on File.
  5. “Improving Patient Safety and Satisfaction with a Clinical Communications Platform Solution.” Scotland Health Care System. Hillrom Case Study. 2019.