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SmartCare™ Services

Vision Screening & Diagnostic Devices

Explore our service plans for the Welch Allyn® RetinaVue® 700 Imager and Welch Allyn Spot® Vision Screener. 



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Protect Your Patients With Proactive Service Solutions

For fewer interruptions, better patient care and peace of mind

Welch Allyn RetinaVue 700 Imager, side view

SmartCare Services for the Welch Allyn® RetinaVue® 700 Imager 

SmartCare Comprehensive

  • Includes hardware and software support, overnight exchanges and accessory protection

SmartCare Premium

  • Includes hardware and software support, overnight exchanges, accessory protection, plus SmartCare remote management and drop protection.

RetinaVue 700 Imager Standard Warranty SmartCare Comprehensive SmartCare Premium
Length of Coverage 1 Year 1 Year 1,3 or 5 Years
Hardware/Software Support
Customer Service 8am–8pm ET, M-F 8am–8pm ET, M-F 8am–8pm ET, M-F
Advanced Exchange Two-day Overnight Overnight
Virtual Software Diagnosis and Troubleshooting With Our Technical Service Team
Existing Software* and Firmware Updates and Improvements
Accessory Protection  
Drop Protection    
SmartCare Remote Management      

*New software applications and non-standard EMR software integrations may incur additional charges.

Welch Allyn Spot Vision Screener, front view

SmartCare Services for the Welch Allyn®Spot® Vision Screener

SmartCare Services Program

  • Includes expert repair, accessory protection, accidental damage protection, free shipping and remote technical support

Spot Vision Screener Standard Warranty SmartCare Services
Length of Coverage 1 Year 1, 2 or 5 Years
Repair Parts and labor
Overnight Loaner Device  
Accidental Damage  
Expedited Priority Shipping  
Accessory Protection  
Remote Technical Support  
A child sits on his mother’s lap while having his vision screened with the Spot Vision Screener

Welch Allyn® SmartCare Services for the Spot Vision Screener

A clinician reviews an image on the RetinaVue 700 imager, patient in background

Welch Allyn® SmartCare Services for the RetinaVue 700 Imager