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Evaluating the Importance & Impact of Remote Service at Your Facility

The worlds of biomedical engineers and IT professionals become a little more complicated each day, and as more devices are added to your network, managing updates and preventive maintenance becomes even more complex.

Many facilities are considering remote management solutions, which are cloud-based software applications that allow a user to remotely monitor, troubleshoot and maintain a fleet of connected medical devices. But can adding remote device management really make that big of an impact? Let’s explore.

Containing the Chaos

Part of what makes your day-to-day so complex is the sheer volume and variety of tasks demanding your attention, including:

  • Updates and preventive maintenance needs that require beds to be tracked down.
  • New security threats and other vulnerabilities that emerge.
  • Intricate asset management needs that require more detail than ever before.

These challenges have implications across an entire health system, not just your department. Bed downtime and firmware management gaps can put patient care and patient data at risk.1 Improving this process and reducing disruptions has the potential to impact operational, clinical and financial outcomes. Let’s look at how much time you could be losing servicing your beds today and identify areas where remote management could help.

Updates and Upgrades Are Just Clicks Away

What previously required hours of manual updates can be activated with a few clicks from a remote management tool. Imagine the impact on your day if you can better plan updates with your clinical teams, push them remotely and confirm when updates have been completed — all without needing to touch each individual bed. You can now reinvest your time on more urgent matters.

Troubleshoot with Ease

Troubleshooting is another traditionally time-intensive activity that often leads to bed downtime. With remote management, you will see error code notifications, be informed of what is causing the error code and have access to instructions on how to resolve it. Consider the possibility of having near real-time visibility to the service needs of your bed fleet without leaving your desk. Hillrom’s technical support team also has visibility to your device error codes – reducing the time to resolution.

Preventive Maintenance Made Simpler

Finally, tracking down beds can be daunting and time-consuming, causing preventive maintenance delays and an ever-increasing to-do list. But a remote service solution like SmartCare Remote Management informs you when preventive maintenance is due. And with a few clicks, SmartCare Remote Management shows you where beds  due for maintenance are located — allowing you to schedule maintenance in advance or coordinate larger maintenance activities. To make your updates more efficient, you can leverage Hillrom’s reporting tool to determine which beds are due for preventive maintenance in each location, making it simpler to schedule multiple bed updates at once and save even more time.

Remote Management Makes an Impact

Ultimately, by leveraging a tool like SmartCare Remote Management, you can take control of the health of your equipment by proactively managing connected devices across your enterprise from a single, remote location. With a portal that’s simple to use whether you’re managing one facility or fifty, you can ensure your fleet is functioning at its best. Learn more about the impact of remote device management by downloading our whitepaper.



Calculate Time Lost Servicing Hospital Beds