Protect Your Patients With Proactive Service Solutions
For fewer interruptions, better patient care and peace of mind
Reduce downtime and enjoy fast response times.
Cut down on repair costs. Enjoy fast response times. Get the most value from your investment.
Be confident your equipment is performing at its best, is safe for patients and caregivers, and complies with regulatory requirements.
| RetinaVue 700 Imager Standard Warranty | SmartCare Comprehensive | SmartCare Premium | |
|---|---|---|---|
| Length of Coverage | 1 Year | 1 Year | 1,3 or 5 Years |
| Hardware/Software Support | ✓ | ✓ | ✓ |
| Customer Service | 8am–8pm ET, M-F | 8am–8pm ET, M-F | 8am–8pm ET, M-F |
| Advanced Exchange | Two-day | Overnight | Overnight |
| Virtual Software Diagnosis and Troubleshooting With Our Technical Service Team | ✓ | ✓ | ✓ |
| Existing Software* and Firmware Updates and Improvements | ✓ | ✓ | ✓ |
| Accessory Protection | ✓ | ✓ | |
| Drop Protection | ✓ | ||
| SmartCare Remote Management | ✓ |
*New software applications and non-standard EMR software integrations may incur additional charges.
| Spot Vision Screener Standard Warranty | SmartCare Services | |
|---|---|---|
| Length of Coverage | 1 Year | 1, 2 or 5 Years |
| Repair Parts and labor | ✓ | ✓ |
| Overnight Loaner Device | ✓ | |
| Accidental Damage | ✓ | |
| Expedited Priority Shipping | ✓ | |
| Accessory Protection | ✓ | |
| Remote Technical Support | ✓ |
Take control of the health and well-being of your RetinaVue 700 Imagers by proactively managing them from a single, remote location. SmartCare Remote Management ensures your devices are cared for correctly the first time and eases the burden so your team can focus on urgent matters.
