Support Programs for the Welch Allyn Connex® Clinical Surveillance System

A revolutionary system designed specifically for medical/surgical environments in hospital settings. Connex Clinical Surveillance proactively monitors patient status 24/7, helping clinicians to respond earlier and address common issues such as falls, pressure ulcers, respiratory distress/failure, EMR documentation and early warnings. The Connex System integrates into your hospital’s network infrastructure for ease of deployment, and builds on your existing vital signs workflow to give clinicians immediate access to the critical patient data they need to help enhance patient safety.

As part of the system, we offer a range of support programs specific to the Connex Surveillance System, to help keep it up and running at all times and ensure you have the most current software and hardware as well as proactive maintenance options—all at an affordable cost.

  • Premium Support Program—for facilities that require EMR system integration and maintenance
  Features Premium Support Program

Telephone and
Remote Services

Direct Access to the Partners in Care Support Center
Remote Diagnostics and Repair
8am - 8pm (EST) Telephone Support; Normal Business Days  
24 x 7 x 365 Telephone Support

Technical Training
and Certification

Technical Training Allowances 2 Techs/yr


Embedded Software Maintenance
Software Updates
Discounts on Licensable Features With Upgrades 5%
EMR Interface Map Changes Twice Annually

Additional Features

Connex Server Application Software Support
Test Server and Warm Spare Software Support