A biomed services a Hillrom Centrella Smart+ Bed while reading information on his tablet.

Streamline Your Hospital Bed Maintenance with Remote Management

Powered by Baxter Technical Service

 

LEARN MORE

Bringing Performance to Life for Your Baxter Beds

When it comes to saving and sustaining lives, performance is critical for clinical and technical teams alike. Manage your Baxter Centrella and Progressa Smart+ beds efficiently and reliably with Remote Management from Baxter Technical Service. From remote issue resolution to bed locating and much more, we’ve designed our flexible service programs to deliver the support you need, when you need it, so you can focus on what’s most important - caring for patients.

Baxter Technical Service:
More Than Hospital Bed Maintenance

It’s 9:07 am. A service light has just illuminated on a hospital smart bed. What happens next? Watch this video to see how a typical day plays out for biomed, clinical and IT teams with Remote Management powered by Baxter Technical Service.

Technology icon

Technology

  • Data-driven solutions
  • System-wide deployment
  • Remote Management1
Icon of gears

Efficiency

  • Help minimize downtime due to service events
  • Help improve administrative workflows
  • Give time back to staff
  • Improved asset management and visibility
Icon of a badge

Safety

  • Help reduce interruptions in care
  • Help minimize risk associated with improper maintenance
  • Optimize product life
  • Improved data integrity
  • Help support your safety goals
Icon of a check mark

Convenience

  • 24/7 technical support
  • 140+ service locations nationwide2
  • On-site installation
  • Multiple service plan options
  • Device location information
  • Remote triage & diagnosis
Icon of a bullseye

Expertise

  • 1400+ trained technicians2
  • OEM-certified quality parts
  • 90+ years of Baxter innovation

Remote Management Success at Lawrence Memorial Hospital

An early adopter site for SmartCare Remote Management, implemented 132 Centrella Smart+ beds connected to SmartCare Remote Management for a period of one year, which resulted in:

Icon of a check mark

reduction in clinician-generated tickets3

  

Icon of a check mark

of work orders being proactively generated by SmartCare Remote Management4

  

 

Once implemented, SmartCare Remote Management proactively identified issues at LMH and Baxter service technicians were able to repair beds before ever being contacted that there was a problem.

Mark Porter, Biomedical Engineering Manager at LMH, stated

“I didn’t realize that you had repaired those beds.”
 

Select your role and take a deeper dive into our targeted service programs designed to support your clinical and technical teams.

Solutions for Clinicians

Learn More

play_circle_outline

Solutions for Biomeds

Learn More

play_circle_outline

Solutions for IT Professionals

Learn More

play_circle_outline
* References
  1. Where available.
  2. Baxter internal data on file.
  3. Baxter internal data on file. A total of 77 tickets were opened in a 12-month time-period from July 2021 to June 2022; following implementation of SmartCare Remote Management, only 17 tickets were opened in the 12-month time period from July 2022 to June 2023.
  4. Baxter internal data on file. Following SmartCare Remote Management implementation, out of 175 work orders, 86 work orders were proactively generated with SmartCare Remote Management, while the remaining 89 work orders were opened by Baxter service technicians.

Baxter, SmartCare, Centrella and Progressa are trademarks of Baxter International Inc. or its subsidiaries. ©Copyright 2025 Baxter. All rights reserved. US-CS00-240090 (v1.0) 1/2025