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Using Our Products
From instructional videos to start-up guides, find the information you need to get up and running quickly.
Solutions for Distributors
Visit our one-stop shop for information on current programs, promotional offerings and new product updates.
Find your direct contact point below
Beds, Surfaces, Lifts, Stretchers, and Furniture
Legacy Hillrom, Hill-Rom and Liko Products
Hillrom Sales & Support
Beds, surfaces, lifts, stretchers, and furniture
Email: us.customerservice@hillrom.com
Phone: (800) 445-3730
Hillrom Rental Ordering Support
Phone: (800) 638-2546
Hours: 24/7/365
Web: rental.hillrom.com
Hillrom Parts
Email: [email protected]
Phone: (800) 445-3720
Web: parts.hillrom.com
Care Communications
Legacy Nurse Call, Voalte and Excel Medical Products
Care Communications
Including Voalte and Excel
Email: hitsordermanagement@hillrom.com
Phone: (800) 445-3730
Voalte Mobile
Email: [email protected]
Phone: (800) 445-3730
Excel Medical
Email: [email protected]
Phone: (800) 445-3730
Surgical Products
Legacy Allen, Trumpf Products
Allen Medical
Email: [email protected]
Phone: (800) 433-5774
Trumpf Medical
Email: [email protected]
Phone: (888) 474-9359
Physical Exam and Diagnostics, Patient Monitoring and Cardiology
Legacy Welch Allyn Products
Welch Allyn Parts
Web: parts.hillrom.com
Welch Allyn Customer Support
(Orders, Shipping Status, & General Questions; No technical support)
Email: customerservicewelchallyn@hillrom.com
Phone: (800) 535-6663, Option 1
Welch Allyn Physical Assessment Technical Support
(Physical Exam tools/Devices, No Customer Service Inquiries)
Email: [email protected]
Phone: (800) 535-6663, Option 2
Welch Allyn Cardiology
Mortara and Burdick Orders
Email: [email protected]
Phone: (888) 667-8272, Option 1
Epiphany Healthcare
Email: [email protected]
Phone: (844) 754-9038
Web: epiphanyhealthdata.com
Welch Allyn Government and Student
Email: govstudentmailbox@hillrom.com
Phone: (800) 535-6663, Option 3
Scale-Tronix Sales and Service
Email: [email protected]
Phone: (800) 535-6663, Option 4
Fax: (315) 685-3694
Welch Allyn Veterinary
Email: [email protected]
Phone: (800) 535-6663
Home Care
Home Health Care Supplies and Medical Equipment
Respiratory Health
Legacy Hill-Rom Respiratory Care Products, MetaNeb, Volara, Synclara, and Breathe
Respiratory Care
Email: [email protected]
Phone: (800) 426-4224
Respiratory Care Home
Email: [email protected]
Phone: (800) 426-4224
Technical Training
Training for Biomedical Engineers, Facilities and Maintenance Staff
Technical Training - Hillrom
For Care Communications, Safe Patient Handling & Mobility, Smart Beds & Surfaces and Surgical Workflow & Precision Positioning
Technical Training - Welch Allyn
For Diagnostic Cardiology and Vital Signs Monitoring