Managing your respiratory therapy device can be easy. Communication with your team at Advanced Respiratory, Inc. (ARI), a Baxter company, is a button-click away. If you don’t see what you are looking for in the list below, you can call our customer service team at (800)426-4224.
To submit Hour Meter Reading for The Vest APX System, please fill out the form below.
Order Accessories for The Vest APX System
To order new accessories for The Vest System, Model 105 such as garments, air hoses, blue foam, power cord, or user manual, please fill out the form below.
To submit Hour Meter Reading for The Vest System, Model 105, please fill out the form below.
Order Accessories for The Vest System, Model 105
To order new accessories for The Vest System, Model 105 such as garments, air hoses, blue foam, power cord, or user manual, please fill out the form below.
To submit Hour Meter Reading for the Monarch System, please fill out the form below.
Order Accessories for the Monarch System
To order new accessories for the Monarch System such as vest shell, battery access panel, battery, blue foam, or user manual, please fill out the form below.
Supply Re-Order Form for the Volara System
To order new supplies for the Volara System such as tracheostomy adaptor, O2 adaptor, mask or circuit please fill out the form below.
Supply Re-Order Form for the Synclara Cough System
To order new supplies for the Synclara Cough System such as tracheostomy adaptor, O2 adaptor, mask or circuit please fill out the form below.
Update Patient Information
If patient information needs to be updated, please fill out the form below.
Therapy Your Way Decals
Baxter Respiratory Health offers Therapy Your Way decals that allow patients to personalize The Vest APX Airway Clearance System and The Vest Airway Clearance System, Model 105.
You can pay your bill in a few different ways:
For any insurance and billing-related questions, explore our dedicated FAQs page here.
These terms and conditions apply to anyone who agrees to receive text/short message service (SMS) messages from or on behalf of ARI.
When you opt-in to the service, ARI will send you a text message to confirm your signup. Also, by texting us, you agree to receive text messages from us.
This messaging service is used to send you notifications about your relationship with us which may include, but not limited to, healthcare information, appointment reminders, other healthcare communications (e.g., device usage), patient accounts, and/or billing notifications.
By agreeing to receive text messages, you agree that the mobile phone number is yours and that you have permission to use that mobile phone number.
You can stop getting text messages from us at any time. You can cancel the texting/SMS service at any time. Just text “STOP” to the number. After you send the message “STOP” to us, we will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
For assistance or questions about text message alerts, text “HELP” or contact us at 1-800-426-4224.
Text messages between you and us (or others working for us) may not be encrypted. This means that they may be unsecured and other people could read them. Text messages may include protected health information (PHI). It is important that you keep your mobile phone protected. You should protect your mobile phone with a passcode. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices. Please review ARI’s HIPAA Notice of Privacy Practices.
Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes.
As always, charges, message, and data rates may apply for any messages sent to you from us or to us from you. Message frequency will vary based on the type of communication you are receiving. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Carriers and ARI are not liable for delayed of undelivered messages.
We may change these terms and conditions at any time. Any changes will be posted to our website. You agree to review those terms and conditions often to be sure you are aware of any changes.
If you do not agree to these terms and conditions, you must immediately stop texting ARI and opt-out as described above.
Rx Only. For safe and proper use of product mentioned herein, please refer to the Instructions for Use or Operator Manual.
Baxter, Monarch, Synclara, The Vest and Volara are trademarks of Baxter International Inc. or its subsidiaries.
US-FLC201-250018 (v1.0) 08/2025
