Diagnosis and preemptive services help you solve issues before they become problems.
PartnerConnect is an innovative feature of the Welch Allyn Partners in Care Services program that helps manage staff productivity and increases device uptime enabling your staff to focus on patient care. Software installations, updates, and upgrades can all be delivered and performed remotely. PartnerConnect also enables preemptive service capabilities on the Welch Allyn platform, allowing our Partners in Care Technical Support Center to remotely view your devices and system configurations—with your authorization—in real time via the Internet to provide:
- Enhanced troubleshooting
- Installation assistance
- Device and system operational support
- Software updates and enhanced options
- License delivery
PartnerConnect Confirmed Access
Allows remote access on an ongoing basis that requires customer confirmation. This DOES INSTALL SOFTWARE and is intended to be used on systems where support access is needed only when there is someone available to grant access.
PartnerConnect Quick Launch
Allows remote access on a one-time basis
and DOES NOT INSTALL SOFTWARE
Allows remote access on a one-time basis
and DOES NOT INSTALL SOFTWARE For Mortara TeamViewer.
PartnerConnect Unattended Access
Allows remote access on an ongoing basis that does not require customer confirmation. This DOES INSTALL SOFTWARE and is intended to be used on systems where support access is needed even when no one is available to grant access.