Protect your patients with proactive service solutions
For fewer interruptions, better patient care and peace of mind
*Not all products can be repaired on site. In the event a repair cannot be completed on-site, a loaner or exchange device will be available.
| Standard Warranty | Protection | Protection+1 | |
|---|---|---|---|
| Terms | 2 years | 3 years | 3 years |
| Factory repair service | ✓ | ✓ | ✓ |
| Software updates | ✓ | ✓ | ✓ |
| Remote technical support | ✓ | ✓ | ✓ |
| Factory repair turnaround | 10-15 days | 5-7 days | 5-7 days |
| Accessory protection2 | Limited | ✓ | ✓ |
| OEM replacement parts | ✓ | ✓ | |
| Loaner coverage (repair only) |
✓ | ✓ | |
| Free shipping (expedited) |
✓ | ✓ | |
| Priority phone support | ✓ | ✓ | |
| Accidental damage | ✓ | ✓ | |
| Preventive maintenance (annual calibration) |
✓ (Factory) | ✓ (On site) | |
| On-site repair service3 | ✓ | ||
| Online technical training4 | 50% discount | 50% discount |
| Standard Warranty | Biomed** | |
|---|---|---|
| Factory Repair Service |
✓ | Biomed enabled to perform |
| Software Updates |
✓ | ✓ |
| Remote Technical Support |
✓ | ✓ |
| Factory Repair Turnaround |
10-15 days | Biomed enabled to perform |
| Accessory Protection |
Limited | ✓ |
| OEM Replacement Parts and Service Kits |
✓ | |
| Preventive Maintenance (annual calibration) |
Biomed enabled to perform |
|
| Loaner Coverage (repair only) |
✓ | |
| Free Shipping (expedited) |
✓ | |
| Priority Phone Support |
✓ | |
| Accidental Damage |
✓ | |
| Online Technical Training |
✓ |
**Not available for all products.
Device downtime isn’t simply an inconvenience, it can stand in the way of critical patient care. Take control of the health and well-being of your connected devices with powerful insights from SmartCare Remote Management.
The simple-to-use, secure, cloud-based solution helps you remotely manage connected devices across your network, so you can ensure your fleet is functioning at its finest. Deploy configuration files, retrieve log files, track device locations, plan maintenance and more to reduce downtime and care disruptions.
We have training packages to serve your continuous clinical education
needs—whether they relate to staff turnover, yearly Joint Commission
education requirements, annual competencies, clinical skills day or new
employee orientation.
So are we. Have one of our service representatives contact you. Or give us a call at 800.445.3730.
