Connex Integrated Wall System (CIWS) Online Technical Training

CIWS against a light background
2-3 hours
Course Type
2-3 hours

Course Description

This program is designed for individuals responsible for troubleshooting, repairing, and maintaining the facility’s Hillrom equipment. Upon completion, the participant will have the product knowledge and hands-on experience necessary to keep the patient care areas functioning at their required levels.

Certification Options

After completing the course, the participant will receive a certificate of completion, indicating they are trained to repair and maintain the Connex Integrated Wall System (CIWS). Recertification is required every two years.

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First Certification

Upon successful completion of the course, the participant will receive a Gold License, Certificate of Completion and access to the training content for 2 years.

  • List Price: $1,197.00 USD / $1,150.00 CAD
  • Duration: 2-3 hours
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Participants are required to recertify every 2 years to maintain their Gold License, Certification status and access to the training content.

  • List Price: $179.50 USD / $150.00 CAD
  • Duration: 15 minutes


This course is intended for technical service personnel, including Biomedical Engineers and/or Facilities/Maintenance staff, that perform preventative maintenance, basic troubleshooting, and repair for this Hillrom product.


To enroll in this course, the following knowledge and/or pre-training is required. Participants must also have access to the equipment as follows:

Required Knowledge

Participants should have a working knowledge of microprocessor-based medical electronics servicing, and analog and digital electronics theory.


Course Lessons & Content

Participants will become capable of using diagnostic tools for troubleshooting, conducting preventative maintenance, and rendering repairs to Connex Integrated Wall System (CIWS). This eLearning course is designed to train Biomedical Equipment Technicians on servicing and maintaining this Connex Integrated Wall System (CIWS). The course includes both theory and practical assignments.

Course Content

  • Course Overview 
  • Product Overview 
  • User and Service Menus 
  • Service Tool 
  • Troubleshooting 
  • Disassembly / Reassembly 
  • Functional Test / preventive maintenance
  • Course Test 
  • Summary

Hillrom Technical Training Support


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Need Help?

For assistance with your technical training needs, contact a Hillrom technical training representative or submit a request online today.