How UCSF Is Creating Patient and Family-Centered Care Conversations


Creating patient and family-centered care conversations.

Transparency is key when it comes to connecting family members and caregivers –there has a been an increase in attention towards new clinical communication tools that give families visibility into inpatients’ health status without adding stress to care teams or interrupting their workflow.

Kate Hansen-Finch, clinical nurse informaticist at University of California San Francisco Health spoke to a Becker’s Hospital Review audience via a webinar sponsored by Hillrom, maker of the Voalte clinical communication platform and app. In the webinar, Kate shared insights on how UCSF, and specifically its newborn intensive care unit,are using this family-focused communication platform to improve the experience of family caregivers and nurses.

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