A clinician reads a message on her smartphone in a patient’s room

SOLUTIONS AREA

SIMPLIFY CLINICAL COMMUNICATIONS AND COLLABORATION

Better patient outcomes begin with connected care teams.

Improve Clinical Communications for Increased Patient Satisfaction and Safety

 

50-80% of sentinel events are due to communication failures.1

They can also cause adverse events like falls—impacting patient outcomes, HCAHPS scores and more.2

When care teams are connected, they can spend less time on disjointed communication and more time with their patients. With powerful results:

60%
60%

fewer falls3

81%
81%

faster response times4

21%
21%

higher HCAHPS scores5

30%
30%

more time spent on direct patient care6

60%

fewer falls3

81%

faster response times4

21%

higher HCAHPS scores5

30%

more time spent on direct patient care6

Improve Caregiver Efficiency

 

When patient acuity levels rise on general care floors—but staffing levels do not—clinicians can find themselves stretched thin. 

Higher workloads can mean delays and errors in communication and manual data entry processes. And when those delays and errors involve patient data, the problem can change from lost time to lost lives in a heartbeat.

Hospitals that automate communication—whether it’s between clinicians or between devices and EMRs—have seen significant improvements in time savings, accuracy and clinical workflows:

"" 72 minutes
72 minutes

saved per round by sending vital signs data to the EMR7

59%
59%

reduction in communication failures8

"" 40 mins to 1
40 mins to 1

reduction in vital signs data latency in the EMR9

5.5M+
5.5M+

messages sent per year between EHR and Nurse Call10

72 minutes

saved per round by sending vital signs data to the EMR7

59%

reduction in communication failures8

40 mins to 1

reduction in vital signs data latency in the EMR9

5.5M+

messages sent per year between EHR and Nurse Call10

Browse our Care Categories

Care Communications

Connect care teams in real time to keep patients safe and satisfied with our unified communications solutions.

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Patient Monitoring

Put vital signs data in the hands of the caregivers who need it—when they need it—with simple, secure and connected monitoring solutions.

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Diagnostic Cardiology

Detect and diagnose cardiac conditions faster and more accurately with ECG solutions that are simple, secure and connected.

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Smart Beds & Surfaces

Discover beds and surfaces designed to support today’s patients and today’s caregivers.

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Vision Screening & Diagnostics

From diabetic retinopathy to vision disorders in children, these innovations are designed to help save vision.

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SmartCare™ Services

Tap into service programs that help you cut down on downtime and keep your equipment where it belongs—helping patients and caregivers.

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References:

  1. Patient Safety & Quality Healthcare, November 21, 2017.
  2. Preventing Falls TST©. Joint Commission Center for Transforming Healthcare. http://www.centersfortransforminghealthcare.org/assets/4/6/Falls_TST_PPT_Slides.pdf. Accessed February 22, 2016. 
  3. Hillrom Customer. Oncology Falls Study. OVU. 2015 -2016.
  4. Hillrom customer (GC). Nurse Call Data Report. August 2015. Customer interview 2016. Data on File.
  5. Hillrom Customer (GC). Nurse Call Presentation. August 2015. On file. SMH HCAHPS Reports. 2016-2018. Customer data on file.
  6. Hillrom customer (Central). Nurse Call interview. 2016. On file with Hillrom.
  7. JHIM FALL 2010 Volume 24: Number 4, Vital Time Savings: Evaluating the Use of an Automated Vital Signs Documentation System on a Medical/Surgical Unit    based on 30-bed unit with 6:1 staffing ratio
  8.  Jesse E. Hansen, MD, Margot Lazow, MD, and Philip A. Hagedorn, MD, Reducing Interdisciplinary Communication Failures Through Secure Text Messaging: A Quality Improvement Project, Pediatric Quality & Safety, February 6, 2018.
  9. CareAware VitalsLink: Eliminating Data Latency & Manual Documentation at Naples Hospital. Prepared by Cerner, 2013.
  10.  Hillrom Customer (BH). Integrations Study. 2018-2019. Data on file.