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Case study

Case study

Mercy Health Muskegon

Connecting care teams across campuses.

To connect care teams across an old campus and a new medical tower, Mercy Health Muskegon leaders decided to upgrade to the Voalte™ unified communications platform from Hillrom, which combines NaviCare® Nurse Call with Voalte mobile solutions. The Voalte platform aligns directly with the Mercy Health Muskegon model of care to “bring services to the patient,” by delivering clinical data and actionable insights to the appropriate staff at just the right time, empowering staff to keep patients safe and accelerate recoveries.

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NaviCare Nurse Call and the Voalte communications platform have had a significant impact on the care and safety of our patients. This integration provides the caregiver with an immediate notification of patient calls, the call type and location. This is essential when the caregiver is in a location that they may not hear the nurse call tone or see the dome light, and directly improves response times to those calls.

John Hosler Senior Clinical Systems Support Analyst, Trinity Health Information Services