Service Plans for Your Smart Beds

Your Hillrom™ smart beds are more than beds — they are the foundation of care. Protect them accordingly with SmartCare™ Services from Hillrom.

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A female clinician wearing a mask, face shield and scrubs comforts a male patient lying in a hospital bed.

Whether they’re together at the bedside or not, your patients and caregivers rely on your Hillrom smart beds to keep them connected. And with a SmartCare service plan, you can rely on us to keep these critical connected devices performing at peak levels — so your team can do the same.

SmartCare Service Plan Web Sheet thumbnail

In the hospital, patients spend up to 83% of their time in bed.1

83% stat data visualization graphic

Yet nurses are called away from the bedside more than 70% of the time.2

70% stat data visualization graphic

    

We’ve Got You Covered

Tap into our network of 1,000+ OEM‐certified service technicians with more than 140 service centers across the US. We are here to help you:

  • Maximize the life of your products while reducing downtime and interruptions in care
  • Provide a safe environment that complies with local and national regulations
  • Reduce the strain on your Biomed and Clinical Engineering teams
  • Access 24/7 remote technical support, OEM replacement parts, documentation, special discounts and much more

Talk to a Representative

A Hillrom service technician holds a tablet while inspecting a Centrella® Smart+ Bed

What can a SmartCare service plan offer you?

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FEWER INTERRUPTIONS IN CARE

Decrease interruptions in care by up to 79% with proactive, preventive maintenance.3
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EFFICIENCY AND COST SAVINGS

Cut down on repair costs. Enjoy fast response times. Get the most value from your investment.
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QUALITY

Be confident your equipment is performing at its best, is safe for patients and caregivers, and complies with regulatory requirements.

Trusted and Proven

Our service technicians are experts in maintaining your Hillrom equipment. They are 100% focused on the health of your beds — so your teams can focus on other priorities.

40+

checks are covered in our thorough preventive maintenance procedures4
151,000+

preventive maintenance activities are completed each year4
157,800+

devices are covered by SmartCare service plans in hospitals today4
90%+

of SmartCare customers renew their service programs4

    

Ready to Begin?

So are we. Complete this form to connect with your Hillrom service representative and find the right plan for you.

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References
  1. Brown CJ, Redden DT, Flood KL, Allman RM. The underrecognized epidemic of low mobility during hospitalization of older adults. J Am Geriatr Soc. 2009;57(9):1660‐1665.
  2. Westbrook et al. BMC Health Services Research 2011, 11:319.
  3. Hillrom customer results. Data on file.
  4. Hillrom data on file