a Baxter representative smiles ""

Contact Customer Support

Get help with orders, order status, product questions, and general support.

Get help with orders, order status, product questions, and general support.

Find the right Customer Support team

Select a product area below to view contact details and support options.

Quick Links

 


  

Patient bed icon

Beds and Patient Mobility

Beds, Surfaces, Lifts, Stretchers, and Furniture

HILLROM Sales and Customer Support

Phone: (800) 445-3730
Fax: (812) 934-8189
Email: [email protected]

HILLROM Rental Ordering Support

Phone: (800) 638-2546
Web: rental.hillrom.com
Email: [email protected]
Web Support Email: [email protected]

HILLROM Parts

Phone: (800) 445-3720
Fax: (812) 934-8472
Web: catalog.baxter.com
Email: [email protected]

 


  

Collaborative-Care icon

Care Communications

VOALTE

Phone: (800) 445-3730
Email: [email protected]

EXCEL Medical

Phone: (800) 445-3730
Email: [email protected]
Email: [email protected]


 


  

Network icon

Customer Master

Account Setups & Maintenance for Hospital Products (excluding Home Patients)

Baxter MPT/Pharma/Adv Surg customer master

Phone: (877) 329-0003 #1 or (847) 948-2520
Email: [email protected]

Legacy Hillrom JDE

Email: [email protected]

Legacy Welch Allyn SAP

Email: [email protected]


 


  

Primary-care icon

Diagnostics and Examination

Physical Exam, Diagnostics, Patient Monitoring, Cardiac Care Solutions, and Veterinary

WELCH ALLYN

Orders, Shipping Status, and General Questions

Phone: (800) 535-6663, Option 1
Orders Email: [email protected]
Shipping/General Questions Email: [email protected]⁠⁠⁠⁠⁠⁠⁠⁠m

WELCH ALLYN Self-Service Resources

Web: Self-Service Resources

WELCH ALLYN Government

Phone: (800) 535-6663, Option 3
Email: [email protected]

SCALE-TRONIX Sales and Service

Phone: (800) 535-6663, Option 4
Fax: (315) 685-3694
Email: [email protected]

WELCH ALLYN Veterinary

Phone: (800) 535-6663
Orders Email: [email protected]
Shipping/General Questions: [email protected]


 


  

Home icon

Home Care

Home Health Care Supplies and Medical Equipment

WELCH ALLYN Home

Phone: (800) 856-4605
Web: shopexamtools.hillrom.com
Shipping/General Questions Email: [email protected]


 


  

IV-Pump icon

Infusion Therapies and Technologies


Phone: (888) 229-0001
Web: My Baxter eServices Portal
Email: [email protected]


 


  

Mobile-device icon

Invoicing

Federal Government

Phone: (800) 777-2298 or 888-373-4666
Email: [email protected]

Hospital Products

Phone: (888) 270-3189 or (224) 270-3912
Email: [email protected]

Baxter-GAMBRO Renal

Phone: (888) 270-3189 or (224) 270-3912


 


  

Prescription Bottle icon

Pharmaceuticals


Phone: (888) 229-0001
Web: My Baxter eServices Portal
Email: [email protected]


 


  

Lungs icon

Respiratory Therapy and Devices

Respiratory Acute Care

Phone: (800) 426-4224
Email: [email protected]

Respiratory Home Care

(800) 426-4224
Email: [email protected]


 


  

Operating-room-surgical icon

Surgical Equipment and Technologies

ALLEN Medical

Phone: (800) 433-5774
Fax: (812) 934-8189
Email: [email protected]

TRUMPF Medical

Phone: (800) 433-5774
Email: [email protected]


 


  

Computer icon

Technical Training

Training for Biomedical Engineers, Facilities and Maintenance Staff

Baxter Technical Training

For general inquiries

Email: [email protected]

Beds, Patient Mobility, Surgical Equipment, and Technologies

Email: [email protected]

Care Collaboration and Communication

Email: [email protected]

WELCH ALLYN

For Diagnostic Cardiology and Vital Signs Monitoring

Email: HRC_Technical_Training_WelchAllyn​@baxter.com


 


Quick Links

 


  

Patient bed icon

Beds and Patient Mobility

Beds, surfaces, lifts, stretchers, and furniture

HILLROM Parts

Web: catalog.baxter.ca

HILLROM Sales and Customer Support

Phone: 1-800-267-2337
Email: [email protected]

HILLROM Rental Ordering Support

Phone: 1-800-267-2337
Web: rental.hillrom.ca
Web Support Email: [email protected]


 


  

Collaborative-Care icon

Care Communications

Nurse Call

Phone: 1-800-445-3730

VOALTE

Phone: 1-844-283-7110
Email: [email protected]

EXCEL Medical

Phone: 1-866-573-8807
Email: [email protected]


 


  

Network icon

Customer Master

Account Setups & Maintenance for Hospital Products (excluding Home Patients)

Baxter MPT/Pharma/Adv Surg customer master

Phone: 877-329-0003 #1 or 847-948-2520
Email: [email protected]

Legacy Hillrom JDE

Email: [email protected]

Legacy Welch Allyn SAP

Email: [email protected]


 


  

Primary-care icon

Diagnostics and Examination

Physical Exam and Diagnostics, Patient Monitoring, Cardiac Care Solutions, and Vision Screening

WELCH ALLYN Customer Support

Orders, Shipping Status, and General Questions

Phone: (800) 535-6663, Option 1
Email: [email protected]

WELCH ALLYN Government

Phone: (800) 535-6663, Option 3
Email: [email protected]

SCALE-TRONIX Sales and Service

Phone: (800) 535-6663, Option 4
Fax: (315) 685-3694
Email: [email protected]


 


  

IV-Pump icon

Infusion Therapies and Technologies

Infusion, Nutrition, Surgical Tools, and Pharmaceuticals

Phone: 1-888-719-9955
Web: My Baxter eServices Portal

Infusion Systems Parts

Phone: 1-888-719-9955


 


  

Mobile-device icon

Invoicing

FEDERAL GOVERNMENT

Phone: 800-777-2298 or 888-373-4666
Email: [email protected]

HOSPITAL PRODUCTS

Phone: 888-270-3189 or 224-270-3912
Email: [email protected]

BAXTER-GAMBRO Renal

Phone: 888-270-3189 or 224-270-3912


 


  

Prescription Bottle icon

Pharmaceuticals

Infusion, Nutrition, Surgical Tools, and Pharmaceuticals

Phone: 1-888-719-9955
Web: My Baxter eServices Portal

Infusion Systems Parts

Phone: 1-888-719-9955


 


  

Lungs icon

Respiratory Therapy and Devices

Respiratory Acute Care

Phone: 1-800-426-4224
Email: [email protected]

Respiratory Home Care

1-800-426-4224
Email: [email protected]


 


Contact Global Service

For technical assistance, trouble shooting, parts inquiries, and more.

Contact Global Service

Report a Product Complaint

To report a product complaint, please use our portal.

Product Feedback Portal

Report an Adverse Event

Please contact Global Patient Safety at:

United States
Phone: (866) 888-2472
Local: (224) 948-1844
Email: [email protected]

Canada
Phone: (877) 372-5465
Local: (224) 948-1844
Email: [email protected]